In this highly interactive workshop, we walk through the most common ways situations escalate to violence: from verbal abuse between employees or from external customers, to internal and external physical threats, actual physical aggression, and the most extreme: active shooter situations. Training includes how to react in each situation, how to create an exit strategy, and the roles team members can play to help increase the safety of the team.
We discuss pre-incident indicators, adopting a survival mindset, courses of action to take while the aggressor is on the property, and standard operating procedures for once law enforcement arrives. Exercises include role-playing.